We hope you love your Speel products. If something arrives damaged, incorrect, or not as expected, please get in touch and we’ll do our best to help.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Contact us within 7 days of delivery.
Include your order number and clear photos.
We’ll arrange a replacement or suitable solution.
Change-of-Mind Returns
We accept returns for change-of-mind purchases under the conditions below.
Returns must be requested within 7 days.
The product must be unopened, unused and in its original packaging.
We're unable to accept change-of-mind returns on Play Journals, sticker sheets, activity kits, or any product where the contents have been opened, used or altered.
Return courier costs may apply unless the error was ours.
Opened Items
Opened or used items may not qualify for return unless they are faulty or defective. If an item is faulty, please contact us and we will help find a fair solution.
Refund Processing
Once we receive and inspect your return, we’ll notify you of the outcome.
Approved refunds are processed to the original payment method.
Please allow 5–10 business days for the refund to reflect in your account.
Non-returnable Items
Certain items are not eligible for returns, including digital/downloadable products, personalised items, or heavily used items where applicable.
How to get in touch
Email us at hello@speelkits.co.za with your order number and a short description of the issue. We’ll get back to you as soon as we can.
Speel is a small, passionate business, and we truly appreciate your patience and kindness.
